The Problem: Customers Complete Onboarding but Don't Stick Around
Is your onboarding training focused on the wrong things?
Maybe your onboarding teaches them how to use your software, but it doesn't show them how to SUCCEED with your software.
There's a difference between "how to create a report" and "how to create reports that help you make better decisions." One is a feature demo. The other is value realization.
Connect every feature to a business outcome. Show not just how the buttons work, but what good results look like.
Help your customers envision success, not just competence.
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